Because technology doesn’t manage itself.
More than problem solvers, we’re problem preventers. Ideally, we are involved from the beginning, monitoring and managing your systems 24/7-- anticipating and resolving issues before they become problems. It’s preventive care, and it’s the most cost-effective, efficient way to manage your technology. That said, we understand that sometimes it’s simply too late to prevent problems. Rest assured, we can take care of all issues at that point – correcting, reconfiguring, repairing, replacing and updating as needed.
More action. Less reaction. That’s the goal. To accomplish this, we offer customized, comprehensive service plans designed to ensure the fewest possible problems over the longest period of time.
Features of our services include:
Free systems audit
Exactly as it sounds, this audit is a complete and thorough systems examination. We explore everything from servers to software, identifying current and potential issues. Then we customize a comprehensive plan to monitor, maintain and manage your systems.
A monthly flat rate for comprehensive IT services helps you accurately predict yearly IT costs. And preventive services always cost less than break-fix in the long run.
We manage and monitor every aspect of your IT: hardware, software, servers, and network devices. Everything from disk-drive space to domain registration; from antivirus updates to email.
Extended hours and help desk support
One of the most valuable features of our service is our availability. We monitor your network 24/7 and our help desk is available from 6 a.m. to midnight, seven days a week. Anyone from your company can call or submit a support ticket and there are no extra charges -- no matter how many times you call.
Unlimited help desk and onsite support
Whether you are the IT guru or the guy who can't find the "on" button, you can pick up the phone and talk to one of our experts. There’s no extra charge no matter how many times you call.
With 24/7 monitoring of your entire system, we can fix your problems remotely most of the time, even while you work. And often before you even realize there’s a problem.
A team will be assembled and assigned to your account so you talk to a member of the same support staff every time. Your team includes a service manager, account manager, billing representative, network administrator and help desk technicians.
All our technicians hold college degrees and carry advanced Microsoft certifications.
We hire only service-minded individuals who will treat you with respect. In addition to being the best and brightest, they are also the most polite and courteous.