Careers
We are a service organization; our business just happens to be technology. As part of our team, you must be willing to provide our clients with the most well-informed, useful information possible. In addition, a good attitude, attention to detail, and the ability to respond to a variety of situations quickly and efficiently are a must. At Consuro, we’re serious about service. And to work here, you will be too.
Consuro is a managed technology services company. Thousands of businesses rely on us every day to deliver IT services ranging from desktop management for start-ups to complex web applications for Fortune 100 companies. This broad scope of services gives us the unique ability to deliver technological capabilities to businesses of any size. Our clients may range in size and industry, but they all have one thing in common: they depend on us to keep their businesses running smoothly – because technology doesn't manage itself.
Consuro currently has openings in the following areas:
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Windows Help Desk Technician - San Angelo, San Antonio, Fort Worth
Position:
We are looking for a highly-motivated, trustworthy, dependable, customer-service oriented Windows Help Desk Technician, who will be a key technical resource within the Consuro organization; and is expected to balance technical project assignments and specialization development through certifications.
Education:
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Bachelor’s Degree required with major/concentration in Computer Science or IT preferred
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MCSA/MCITP certification preferred
Skills/Qualifications:
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3+ years working in a technical support/help desk environment
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3+ years working with Windows Desktop Operating Systems
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3-5 years customer service related experience
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2-3 years experience working on an outsourced helpdesk team preferable
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2+ years experience working with advanced backend IT infrastructure such as Exchange, Active Directory, Backups, etc.
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Ability to identify and troubleshoot server performance issues using native Windows Server tools and utilities
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Strong background in Windows client operating systems, standard desktop applications (i.e. Office, Internet Explorer, anti-virus tools), Windows Server Operating Systems, Active Directory.
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Thorough understanding of server hardware components to include RAID configurations and externally attached storage devices
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General issues resolution for Exchange, Firewalls, VPNs and other more advanced pieces of infrastructure.
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Excellent written and verbal communications skills.
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Excellent customer service skills.
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Ability to research issues and find solutions on your own.
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Flexibility in work schedule.
Duties:
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Assist with customer issues via telephone and ticketing system
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Thoroughly and accurately understand issues and analyze the problem in a systemic fashion.
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Taking ownership of customer issues to include; routing, prioritizing, troubleshooting to resolution
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Manage and support servers in a Microsoft Windows environment to ensure backup, performance and uptime are optimal.
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Install and configure servers in a Microsoft Windows environment.
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Issues at this level will include but limited to: Server Hardware, Networking, Web Services, Database, Active Directory, DNS, Cluster configuration, and E-Mail.
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Validate monitoring alerts, create support tickets as required and execute predefined troubleshooting procedures
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Create AD groups, users, and understand user permissions
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Perform routine maintenance (windows updates, server reboots, backups)
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Configuration, setup and management of IIS 6.0 and IIS 7.0 based web servers, working with a variety of .Net Frameworks (1.1, 2.0, 3.0, 3.5, and 4.0) and related development tools.
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Assist in the development of system solutions, architecture modifications and capacity planning for supported environments.
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Maintains technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
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Contributes to team effort by accomplishing related results as needed.
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Work on-call rotation
Benefits:
- Health Insurance
- Life Insurance
- Retirement with Matching
- Paid Vacation/Personal/Sick Leave
- Microsoft Training
- Flexible Hours
- Performance Bonuses
Location: San Angelo, San Antonio or Fort Worth Pay: Salary commensurate on experience Contact:
Download an application at www.consuro.com/apply and/or submit a resume to employment@consuro.com. For additional information, contact Michael at 817-204-0540, Fax at 817-204-0507
www.consuro.com
