HGC Development

Early Sunday morning Consuro received an alert that a server was down at a Fort Worth real estate development company. We diagnosed it as a hardware problem and called the designated contact to give our tech access to the building. The tech was able to get the servers up and running before Monday morning. Consuro detected, diagnosed, and fixed the problem – all after hours on the weekend.

The same customer’s firewall went down early on a weekday morning. Consuro received an alert and had a tech waiting on-site when employees arrived for work that morning. To fix the problem, Consuro needed a part that was not available from local retailers. Fortunately, we used our contacts to acquire the part quickly and had the firewall up and running again by 10 a.m. the same day.

Hearn Trucking

Consuro received an alert before 7 a.m. about a faulty switch at a trucking company in Weatherford. The Consuro tech called the contact specified by the client’s Escalation Procedures, and was able to get a hold of him as he was on his way to work. Our tech met him there by 7:30 a.m. with a spare switch to replace the old one, and ordered a new switch, which he swapped out with the temporary a few days later.