Let's talk technical support. Which best defines you?
CEO (not CIO)
I want to optimize production by minimizing “technical difficulties”. I want to be able to predict my annual IT budget. I want secure data backup and good business continuity; when something goes wrong with our system, I want it taken care of.
This is me
Default IT Guy
I want a company that can take care of all our IT needs, so that I can get back to my real job. I want a Help Desk staffed by experts available to help my coworkers when they have a problem.
This is me
IT Guru
I want data center resources like offsite backup and colocation. I want someone to monitor the system 24/7 and alert me if there is a problem. I want Microsoft certified experts to fill in the gap when I don’t have the time or resources to do something myself.
This is me