In today’s business climate, it’s important to control your server costs while achieving greater efficiencies, uptime, and protection for the data processed and stored on your servers. With Consuro’s 24/7 management and monitoring services, we can automate, support and standardize your server environment, maximizing your IT investment, protecting your data and virtually eliminating downtime.
Services include:
24/7 Monitoring
We monitor the performance of your servers and respond to alerts to address potential problems before they turn into system failures. Our monitoring agent keeps an eye on your system performance, disk space utilization, available memory and system errors. Additionally, we monitor services such as DNS, DHCP, TS, SQL, Print, Exchange, IIS and more.
Preventive Maintenance
We’ll keep your servers running at optimal performance with a maintenance schedule that includes deletion of temporary files, disk defragmentation and removal of temporary internet files.
Patch Management
We’ll install critical operating system and software updates to keep your system secure and current with the latest features.
Antivirus & Spyware Protection
With our enterprise-class end point security suite, you will have peace of mind knowing you are protected from malicious software that can degrade performance, compromise security and destroy your data.
Asset Management.
We perform an in-depth study of your organization’s IT infrastructure. We know the details of your hardware warranties and the terms of your software licensing agreements. We work directly through our partnerships and distributors to ensure you are enrolled in the vendor programs that make the most sense for your organization.
Network Administration
We will centrally manage your organizations policies including network access and permissions, and end user management. We set up new hires with the appropriate security access and when someone leaves the company we ensure they are disabled throughout your system.
Backup Management
We develop a backup strategy to ensure your data is protected. Additionally, you have the option of replicating your backup data off-site to our data center. Our administrators will verify each of your backup jobs to ensure you can rollback or recover data when you need it.
Monthly Maintenance Summary
Once a month we will provide you a summary of all of the patches and preventive maintenance we performed on your system.
Help Desk
Anyone in your organization can directly call anytime and talk to one of our advanced Microsoft certified techs. We have the latest in remote support technology that allows us to quickly resolve most problems over the phone.
Emergency After Hours Support
Around the clock emergency support is available, whenever you need, for situations that affect mission-critical systems.
Onsite Hardware Support
Occasionally hardware will fail, and when it does, you will have someone onsite to take care of it. We’ll dispatch a tech to your location to make the repairs, coordinate warranty service or handle replacements to get you back up as quickly as possible.
Vendor Management
We take the complexity out of managing multiple IT vendors. If you are having an issue with a vendor, from software applications or ISPs, we work directly with them to remediate the problem. This allows you to focus on your job.
Application Management
The daily management of your server applications such as Exchange, SQL and SharePoint are handled by our experienced Microsoft certified administrators. You can have peace of mind knowing your onsite applications are being properly maintained and when an issue arises, you will have an administrator with the specialized skills to fix it.
Network Device Management
Our network administrators will remotely manage your network gear including routers, switches, firewalls, VPN and IPS.